by Russ Sorrells | Jan 26, 2026
My wife spent $200, got soaked, and barely spoke to anyone about our dog’s health. The vet clinic thought they were being efficient. They were actually being terrible. “People will forget what you said, people will forget what you did, but people will... by Russ Sorrells | Jan 26, 2026
You’re swimming in culture right now. You just can’t see it. And if you can’t see it, you definitely can’t control it. “Culture eats strategy for breakfast.” Peter Drucker (who understood that all the brilliant plans in the world... by Russ Sorrells | Jan 23, 2026
Sales thinks operations is blocking revenue. Operations thinks sales makes impossible promises. Meanwhile, your customers are caught in the crossfire. Sound familiar? “The single biggest problem in communication is the illusion that it has taken place.”...
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